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FAQs

Here you will find lots of answers for many common questions we received. If you have questions that are not answered here, feel free to chat or email us at help@fromthereserve.com

Frequently Asked Questions:


Where are you located and where do you ship?

We are based in NYC,USA however we sell only through our website and ship worldwide! Our warehouse is located in Utah.


What does Matcha mean?

Matcha means ground tea, where ma means ground, and cha means tea.


What are the different grades of matcha?

There are a lot of different qualities of matcha. The best quality of matcha comes from Japan. Our matcha is exclusively from Japan. 

Then the industry usually makes a difference between culinary/cooking grade and ceremonial grade matcha.

Culinary/Cooking matcha is a grade that is recommended to use for any cooking you'd like but that we wouldn't necessarily recommend to drink alone as it is more astringent than ceremonial matcha. 

Ceremonial matcha is a grade used in traditional tea ceremony in japan. It's made with only the best leaves of the harvest. Even if a matcha is called ceremonial, there are a lot of different qualities even in what you find are called ceremonial matchas. You can judge the quality of a matcha by its color, taste, smell, texture and origin. We have ensured that our ceremonial matchas are only made with the most delicate and best grades we found. 


Are your products tested for heavy metals (lead, arsenic, etc.), pesticides and radiation?

Yes, all our products are tested for heavy metals, pesticides and radiation on a regular basis and have never reported any issues. Our Matcha is for example tested by two third party labs in the US.


Where is your matcha tea grown?

For each tea, the origin is clearly stated on our product description and labels. Our match is sourced in the best matcha producing region of Japan usually Nishio and Uji.


Are your products organic?

For most of them Yes ! Most of our teas are strictly organically grown and certified by the USDA. On each product page we will specify if the product is ORGANIC or not.


Why is matcha expensive compared to other teas?

A matcha harvest is a very time consuming and mininutious process. It includes the shading of the tea fields, the harvesting of each tea leaf by hand, the stone grinding into a fine powder,etc. All these steps require human labor and time. 

Our matcha teas are also exclusively from Japan where the labor costs are higher than tea from China/ Sri Lanka or India for example... but the matcha is so much better !


Is your matcha gluten-free and non GMO?

Yes, 100% !


Is there caffeine in matcha?

Yes - matcha contains caffeine.

For half a teaspoon of matcha there is about 25-30 mg of caffeine. This is less than a regular coffee. However because of the large amounts of L-Theanine in matcha - a amino acid that boosts relaxation, the caffeine in matcha is delivered to your body over a long period. Drinking matcha will get you a lovely energy boost that will last longer than coffee and will be delivered without the jitters!


Can I drink Matcha while breastfeeding or while pregnant?

It's generally recommended to limit caffeine consumption while breastfeeding or while pregnant, so keep in mind matcha contains caffeine. If you can handle 1-2 glasses of coffee then you should be fine.


How should I store my products?

The most important thing is to keep any powder airtight, away from direct sunlight, and in a cool dark and dry environment. Once opened, it's always best to keep your powders refrigerated to avoid oxidation but you can always leave them in a cool cupboard as well.


I am a store, can I stock your products?

Yes, we'd love to hear from you, please email help@fromthereserve.com


Are your products vegan?

Most of them are, but you can check on the product's page, we always say if vegan/non vegan.


Do your products contain caffeine?

Some of our products do contain caffeine, so in order to be certain, please check the product's page! We always mention if the product contains/doesn't contain caffeine.


Why is a product in pre-order mode?

We keep low stocks to ensure absolute freshness of our products and receive new batches on a regular basis. Ensuring we don't have any product that sits on the shelf help us make sure you always receive the best quality. If you pre order, you will receive our next freshest batch coming directly from our Japanese farm.


From where are you sourcing your products?

Quality is super important for us and that is why we are only sourcing the best. (Matcha from Japan, Chia seeds from Mexico, Moringa from India, most of our greens are from China, Chaga from Russia).


It says my order was delivered, but it's not here.

Check your mailbox and if you haven't received it, please contact us via email: help@fromthereserve.com


Are your products suitable for KETO diet?

Always check the product's page for details!


You are selling Wheat Grass Blend & Barley Grass Powder and it says Gluten-Free on the package! How is this possible?

Pure wheat grass and barley grass (just the grass, with absolutely no seeds) do not contain gluten, the protein that is thought to cause reactions in celiac disease and possibly in non-celiac gluten sensitivity. Gluten occurs only in the grains—for example, the seeds—produced by the grass plants wheat, barley, and rye.


For questions about Shipping, Delivery Time, Returns

Please see our Shipping & Return page


For questions about Health Benefits of Matcha

Please visit our page Health Benefits 

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